We offer the storage of your personal details in a password-protected customer account, in order for you not to have to enter your name and address during your next purchase.
Your address data will be saved by completing the registration.
You can delete your customer account at all times. To do so, please contact the operator of this page.
The next time you visit our online store all you need to view your personal details is your email address and password.
Shipping costs for consumers
The shipping costs depend on the method of delivery and will be clearly indicated to you before a binding purchase based on your personal choice.
Our standard shipping costs: We offer free shipping on all orders over 500,00€ within the EU. EU orders below this value are shipped with 9,99€ shipping charge.
Scroll below to see our overview of shipping costs to countries all over the world.
These are the shipping companies we will be using to dispatch your packages. A detailed list of freight charges is available further down this site.
Standard shipping: We will select the shipping method for your parcel.
DHL (if available): Letters, parcels or pallets, our logistics partner DHL offers a solution for any shipment. The company is not only active throughout Europe, but is working all over the world. Thanks to countless post offices and flexible delivery options the company can guarantee customer satisfaction.
DPD (if available): The DPD Group counts amongst the top three parcel services in Europe. As part of the French Le Groupe La Poste, DPD offers tens of thousands of parcel shops, deliverers as well as great transparency and a climate-neutral transport of the goods.
UPS (if available): The US American courier was established in the first decade of the 20th century. It would not be long until the successful company began to establish subsidiaries all over the world. Fast deliveries with a selectable delivery date are just one of the many benefits customers cherish in over 200 countries.
GLS (if available): Sustainable, reliable transport of parcels is the utmost priority for the GLS Group. Logistics hubs and parcel shops throughout Europe guarantee convenient, smooth transport of your parcels.
The duration of transport takes about one to three days. The receipt of goods needs to be acknowledged for the delivery agent. The delivery will be processed by national postal services or DPD once they leave German borders. In case the goods are delivered when nobody is in attendance, the delivery will generally be deposited at a neighbour or at the post office. There you can collect the delivery within 5 working days.
In case of delays in the delivery you will always receive an email with the recent information and currently known delivery dates. Thus, you are always informed about the recent state of your order. After a successful processing of your order you receive an automated despatch confirmation with a tracking code via email, allowing you are always in the picture about the recent whereabouts of your parcel. Please note, that there are no packages despatched on Saturdays and Sundays.
Generally orders are not taken on the telephone, but only in written form or via the online shop. If you are not ordering in the online shop, please just send us an email to firstname.lastname@example.org In case you are ordering in the online shop your order data is automatically transferred to us. Upon finishing an online order you will receive a confirmation email stating all your details as well as information again.
Bahrain, Canada, China, India, Japan, Kazakhstan, Kuwait, Maledives, Mexico, Mongolia,
Philippines, Qatar, Republic of Korea, Saudi Arabia, Singapore, Sri Lanka, Thailand,
United Arab Emirates, USA, Vietnam
Argentinia, Barbados, Benin, Botswana, Brasil, Burkina Faso, Caiman Islands, Cameroon,
Canary Islands, Chile, French-Guayana, French-Polynesien, Ghana, Guadeloupe, Hongkong,
Ivory Coast, Macau, Mali, Martinique, Mauritius, New Caledonia, New Zealand, Nigeria, Réunion,
Saint Barthelemy, Sao Tomé und Príncipe, Seychelles, Vanuatu
If you are missing a country in this, please do not hesitate to get in touch.