General Terms and Conditions 

1. Applicability

For all orders in our online shop the following general terms and conditions apply.

2. Contract partner, conclusion of contract

The contract of sale is concluded with creoven.com Tobias Krist. 

The presentation of the products on the online shop is not a legally binding offer, but just a non-binding online catalogue. When clicking the order button you make a binding order of the goods in the shopping cart. The confirmation of the received order together with the acceptance of the order takes follows right after the submitting with an automated email. With this email confirmation the contract of sale is concluded. 

A legally binding contract can also be conducted before that in the following way: 

3. Shipping costs
In addition to the indicated item prices shipping costs will be added. More information about the amount of shipping costs can be found in our offers.

4. Payment
Our shop offers you the following methods of payment:

Advance payment with wire transfer
When choosing the method of payment advance payment we will state our bank details in the order confirmation and deliver the goods after receipt of payment. 

Credit cards
Your credit card will be charged after the completion of the order. 

Direct debit
The debiting of the purchase price from your account takes place with the completion of the order. 

SEPA direct withdrawal
In case you award us a SEPA mandate the payment is made via direct withdrawal from your bank account. The account will be charged upon dispatch of the goods. We will inform you about the date of the charge to the account with a seperate advance notice. 

PayPal
You pay the invoice amount via the online host PayPal. Generally you will need to already have an account or register as a new user, prove your identity with your login data and confirm our money order (exept guest access as the case might be). You will receive more information during the order procedure.

Sofortüberweisung
We also offer Sofortüberweisung. Thereby we immediately receive the credit transfer. With this the whole order procedure is sped up. You will only need a bank account number, bank code, PIN and TAN for it. With the secure, for traders unavailable payment slip of the Sofort AG, the sofortüberweisung automatically creates a realtime bank transfer on your online bank account. The invoice amount is then directly transferred to the seller's bank account. When choosing the sofortüberweisung method of payment an already filled out form will be opened at the end of the order process. It already contains our bank details. Furthermore this form will show the amount to be transferred and the used reference. You now have to choose the country where you have your online banking account and enter the bank code. Then you enter the same information you use for logging in to the onlne banking (bank account number and PIN). Confirm your order by entering the TAN. The transaction will be confirmed immediately after. Generally every internet user can use the payment method sofortüberweisung as long as they have an activated online banking account with a PIN/ TAN system. Please keep in mind that Sofortüberweisung is not made possible by a few banks. More information about whether your bank supports this service can be found here: https://www.sofort.com/eng-DE/kaeufer/su/online-zahlen-mit-sofort-ueberweisung/

Giropay
You pay the invoice amount via the online banking of your bank that you will be led to during the order procedure. You login as usual, e.g. with your bank account number and PIN and authorise your payment with a TAN, for example. Your bank has to be part of the Giropay system. 

Ewallet/  Moneybookers
You pay the invoice amount via the online host Ewallet/Moneybookers. Generally you will need to already have an account or register as a new user, prove your identity with your login data and confirm our money order. You will receive more information during the order procedure.

Online bank transfer
You will simply need your online banking data, there is no need for registration.

5. Collection by the customer
We only delivery on shipping route. Unfortunately, it is not possible for the goods to be collected directly by the customer. 

6. Reservation of ownership 
Until a full payment we hold the ownership of the goods.

7. Damage in transit
In case the goods are delivered with obvious transport damage please make a complain to the deliverer and contact us right away if possible. The failure to make a complaint or establish contact will have no consequences for your legal claims and their enforcement, especially when it comes to warranty rights. You would still be a help for us in order to make our own claims to the forwarder and transit insurance, respectively.  

8. Storage of the text of the contract
We are saving the text of the contract and send you the order details as well as our general terms and conditions via email. You can also view and download our general terms and conditions at any time on our website. You can check your past orders with our customer login. 

9. Language of contract
The languages available for the conclusion of the contract are German and English. 

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